Get in Touch With Us
Got a question about a bonus offer, spotted something that needs updating, or just want to tell us what you think of the site? This page covers the ways to reach our team and what you can expect once you do.
How to Reach Our Team
Email is the best way to contact us. Send your message to [email protected] and a member of our team will read it and reply personally — we do not rely on automated responses to close out enquiries. Most messages get a reply within two working days, though it can take a little longer during busy periods.
If your question relates to a specific casino or offer, mentioning the name of the site helps us get back to you with something useful rather than a generic answer.
What We Can Help With
We cover a wide range of topics related to Casino Sites, and our inbox reflects that. Common reasons readers write in include:
- Bonus and offer questions — If you are trying to understand wagering requirements, expiry dates, or maximum withdrawal caps on a welcome package such as those from Raging Bull, Uptown Aces or Ignition, we can point you to the relevant details or explain how those terms generally work.
- Corrections — Bonus offers, rating and terms at online casinos change often. If you notice something on this site that looks out of date, please tell us so we can check it.
- Payment and withdrawal queries — Questions about deposit methods, processing times or identity verification (KYC) are common, and we are happy to point you in the right direction.
- Licensing and eligibility — If you are unsure whether a particular casino is available in your state, or what the minimum age requirement is where you live, let us know your location and we will do our best to clarify.
- Responsible gambling concerns — If gambling has stopped being enjoyable, or you are worried about your own play or someone else's, tell us in your message. We can share information on deposit limits, self-exclusion programmes and support organisations.
- General feedback — Ideas for topics we should cover, thoughts on how we rank sites, or anything else you think we should know.
Before You Write In About a Specific Casino
Some questions are quicker to answer if you check a few things first:
- The exact offer terms usually sit on the casino's own promotions page — wagering requirements and expiry dates vary by operator and by offer.
- Withdrawal timing and available payment methods differ from one casino to the next, so it helps to confirm which site you mean.
- If your enquiry concerns a state's specific rules on online gambling, mentioning your state saves back-and-forth.
Our comparison pages, including our coverage of options such as our guide to trusted non-GamStop casinos, go into more detail on eligibility and offer conditions if you want to read further before reaching out.
What Happens After You Send a Message
Every message is read by a person, not a bot. We check whether we can answer directly, whether it needs research, or whether it is something we should factor into an update on the site. You will always get an actual reply rather than a canned acknowledgement.
If your message concerns responsible gambling, we treat it with the seriousness it deserves and will not push you towards any offer or promotion in our response.
A Word on What We Cannot Do
We are an independent comparison site, not a casino operator. We cannot process deposits or withdrawals, access your account at any casino, or intervene in a dispute with an operator on your behalf. For account-specific issues, the casino's own customer support team — usually reachable by live chat or email from within your account — is the right first stop. We can, however, help you understand what to expect from that process, or flag a pattern of complaints if you tell us about one.
Getting in Touch, Simply
However you found this page, we appreciate you taking the time. Whether it is a quick question about a bonus, a correction, or a longer note about your experience with online casinos generally, send it to [email protected] and we will get back to you.